We do request that you first try online as member discounts are applied online. However should you have difficulty with this process we are happy to take your order via telephone.
AN ITEM IS OUT OF STOCK CAN I ENQUIRE IF YOU WILL GET MORE STOCK?
Yes you can do this 2 ways. Either click the Enquire button which will submit your request.
This can be found on the prduct page you are enquiring about.
Alternatively you can email us to enquire - firstname.lastname@example.org . Remember to give us as many details as you can.
WHEN I PUT SOMETHING IN MY SHOPPING BAG, DOES IT GUARANTEE I HAVE THE MERCHANDISE?
You will need to checkout to guarantee that you will have the items in your basket. Unfortunately if another customer has the same item in their basket and checks out before you the item will show as unavailable/sold-out when you go to checkout. We know this can be very disappointing.
I HAVE NOT RECEIVED AN ORDER CONFIRMATION
Please email us - email@example.com
Do also check your junk mail folder incase it has landed there, this can occasionally happen. In rare cases a typo error has occurred when you have placed your order, this can be easily resolved by contacting us via email.