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How Do I shop

When you find the item you love simply select the colour, size and quantity you want and click add to cart.

You can continue shopping for as long as you need and when you are ready to complete your purchase just click checkout.

You will be prompted here to either login, register or add any promotional codes you may have.

You will also be asked to fill out your billing and delivery address and method of payment

Once your order has been placed do lookout for your confirmation email in your inbox soon after.

We do request that you first try online as member discounts are applied online. However should you have difficulty with this process we are happy to take your order via telephone.

AN ITEM IS OUT OF STOCK CAN I ENQUIRE IF YOU WILL GET MORE STOCK?
Yes you can do this 2 ways. Either click the Enquire button which will submit your request.
This can be found on the prduct page you are enquiring about.
Alternatively you can email us to enquire - support@queenielondonshop.com . Remember to give us as many details as you can.

WHEN I PUT SOMETHING IN MY SHOPPING BAG, DOES IT GUARANTEE I HAVE THE MERCHANDISE?
You will need to checkout to guarantee that you will have the items in your basket. Unfortunately if another customer has the same item in their basket and checks out before you the item will show as unavailable/sold-out when you go to checkout. We know this can be very disappointing.

I HAVE NOT RECEIVED AN ORDER CONFIRMATION
Please email us - info@queenielondonshop.com
Do also check your junk mail folder incase it has landed there, this can occasionally happen. In rare cases a typo error has occurred when you have placed your order, this can be easily resolved by contacting us via email.
An order can only be amended or cancelled prior to dispatch. Once the order has been dispatched we are unable to make any changes. Please contact us immediately via email - info@queenielondonshop.com stating your request/changes and we will be happy to assist.
As long as you let us know before your order has been dispatched we can change your shipping address.

Email info@queenielondonshop.com

ORDER

24/7 customer care available
 

DELIVERY

Express delivery withing 3 days
 

PAYMENT

cash credit debit